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Going Digital: Shaping Policies, Improving Lives

image of Going Digital: Shaping Policies, Improving Lives

Digital technologies and data are transformational. People, firms and governments live, interact, work and produce differently than in the past, and these changes are accelerating rapidly. How can we realise the immense promises of digital technologies and data for growth and well-being in a fast evolving world? This report charts the road ahead. It identifies seven policy dimensions that allow governments – together with citizens, firms and stakeholders – to shape digital transformation to improve lives. It also highlights key opportunities, challenges and policies related to each dimension, offers new insights, evidence and analysis, and provides recommendations for better policies in the digital age.

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Strengthening trust

Chapter 7: Strengthening trust

To fully embrace and benefit from digital transformation, individuals, firms and governments need to be confident that conducting social and economic activities in digital environments will bring more benefits than downsides. This chapter provides insights on three key elements of trust – privacy, digital security, and consumer protection, including on peer platforms. It highlights how policy can help protect privacy, including through strong, inclusive and interoperable privacy frameworks; promote digital security risk management to become a strategic priority; and improve measures to protect consumers as the online and offline worlds converge. 

English

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