Going Digital: Shaping Policies, Improving Lives

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Digital technologies and data are transformational. People, firms and governments live, interact, work and produce differently than in the past, and these changes are accelerating rapidly. How can we realise the immense promises of digital technologies and data for growth and well-being in a fast evolving world? This report charts the road ahead. It identifies seven policy dimensions that allow governments – together with citizens, firms and stakeholders – to shape digital transformation to improve lives. It also highlights key opportunities, challenges and policies related to each dimension, offers new insights, evidence and analysis, and provides recommendations for better policies in the digital age.

English Also available in: French, German

Promoting social prosperity

Society is going digital too, but the societal effects of digital transformation are often not clear-cut. This chapter provides insights on civic engagement online, digital divides, including by gender, and on collective challenges, such as environmental protection and the provision of health care. It further discusses the skills needed to participate in and shape an inclusive digital society and risks to overall well-being, including computer related stress, cyberbullying and disinformation. The chapter then highlights how policy can help bridge digital divides, tackle collective challenges using digital tools, and boost civic engagement. The role of policy in striking a balance between opportunities and risks of digital transformation for social prosperity is also considered.

English Also available in: French, German


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