Content or Discontent? Perceptions of Social Protection in France, Germany and the United Kingdom
What factors influence satisfaction with social protection? This report investigates differences in perceptions of social protection across countries, with a focus on France, using novel data from the OECD’s Risks that Matter Survey. Compared to respondents in Germany and the United Kingdom, French respondents are systematically the least satisfied with social protection in their country, even as France performs well on many social programme outcome indicators. This report explores a range of different factors influencing perceptions of social protection, including individual risk perceptions; the shape, size and cost of social programmes; frictions in application and service delivery in social programmes; and socio-economic and cultural factors.
System-wide and welfare state‑independent factors influencing public satisfaction with social protection
This chapter compares satisfaction with social protection with different aspects of the system in France, Germany and the United Kingdom. Net contributions are aligned with differences in perceptions of public services for different household types within countries, though they do not explain differences in perceptions across countries. Frictions in application processes for social programmes, as well as the associated time costs in accessing services or benefits, have little relationship with the observed differences in satisfaction. This chapter suggests that country-specific, systematic differences in reporting satisfaction with social protection systems seem to exist independent of welfare state design and functioning. Compared to respondents in other OECD countries, French respondents systematically report lower satisfaction levels than one would expect based on policy indicators and macroeconomic and individual characteristics. A factor explaining cross-country satisfaction differences may be cultural factors and expectations independent of welfare state design.
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