OECD Going Digital Toolkit Notes

The rapid pace of digital transformation creates both opportunities and risks. Going Digital Toolkit notes identify key aspects to consider about the range of emerging digital policy and measurement challenges. They also provide practical, innovative approaches to addressing these issues.


The role of online marketplaces in enhancing consumer protection

This Goung Digital Toolkit note identifies market trends and potential consumer benefits and discusses the key challenges for consumer protection on online marketplaces, including examples of how government authorities and online marketplaces are seeking to address them. It also explores growing challenges associated with dark commercial patterns on online marketplaces, and the continued expansion of the service marketplace. The Annex provides a selection of government initiatives to enhance consumer protection on online marketplaces.


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