OECD Going Digital Toolkit Notes

The rapid pace of digital transformation creates both opportunities and risks. Going Digital Toolkit notes identify key aspects to consider about the range of emerging digital policy and measurement challenges. They also provide practical, innovative approaches to addressing these issues.


SMEs Going Digital

Policy challenges and recommendations

Despite potential benefits, small and medium-sized enterprises (SMEs) lag behind larger firms in their adoption of digital technologies. Moreover, digital adoption by SMEs is to a large extent still confined to basic services, and adoption gaps increase as technologies become more sophisticated. The COVID-19 crisis has accelerated SME digitalisation, but barriers to adoption persist. The stakes are high, not only because SMEs make up most of the business and industrial fabric in most countries and regions, but also because they are strategic actors in large firms’ supply chains and play a key role in building inclusive and resilient societies. This Going Digital Toolkit note identifies the challenges that governments face in enabling SMEs to benefit from digital transformation and outlines key policy recommendations, including: 1) encouraging digital uptake by SMEs, 2) supporting SME training and upskilling, 3) strengthening management skills in SMEs, and 4) leveraging financial technology (Fintech) and alternative sources of finance for SMEs.


This is a required field
Please enter a valid email address
Approval was a Success
Invalid data
An Error Occurred
Approval was partially successful, following selected items could not be processed due to error