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Documents de travail de l'OCDE sur l'économie numérique

Les technologies de l'information et de la communication sont largement diffusées et utilisées, ce qui renforce leur incidence économique et sociale. L'OCDE conduit des activités pour aider à mieux comprendre la façon dont les TIC contribuent à une croissance économique et un bien-être social durables, ainsi que leur rôle dans l'évolution vers des sociétés fondées sur la connaissance.

English, French

Dark commercial patterns

There is mounting concern that dark commercial patterns may cause substantial consumer detriment. These practices are commonly found in online user interfaces and steer, deceive, coerce, or manipulate consumers into making choices that often are not in their best interests. This report proposes a working definition of dark commercial patterns, sets out evidence of their prevalence, effectiveness and harms, and identifies possible policy and enforcement responses to assist consumer policy makers and authorities in addressing them. It also documents possible approaches that consumers and businesses may take to mitigate dark commercial patterns.

English

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