The 2021 OECD Survey on Drivers of Trust in Public Institutions provides a cross-country assessment of what influences people’s trust in government and public institutions, understanding people’s perception of the functioning of democratic...

In 2017, Italy became the first country in the OECD to link well-being indicators to economic and budget programming in government. The achievement was but one milestone in the country’s development of its Equitable and Sustainable Well-being...

Reflecting on the experiences of responding to the COVID-19 pandemic, this OECD working paper illustrates selected international trends that are driving innovation in the practice of public communication across the OECD to make it more inclusive,...

Accessible and inclusive public communication helps to ensure that all citizens, regardless of their circumstances, can be heard and participate in public life. As part of a collaboration with the French Government Information Service and the...

The inaugural OECD Survey on Drivers of Trust in Public Institutions carried out in 2021 (“Trust Survey”) is a novel measurement tool supporting OECD governments in reinforcing democratic processes, improving governance outcomes, and,...

Measuring the performance of services and making effective use of the results are critical for designing and delivering policies to improve people’s lives. Improving user satisfaction with public services is an objective in many OECD countries and is...

Public sector innovation is about finding new and better ways to achieve positive public outcomes. The increased complexity of the challenges faced by governments has made enhancing the innovative capacity of governments and public sector systems an...

Around one-third of the European Union’s budget is dedicated to cohesion policy, which promotes and supports the overall harmonious development of its Member States and regions. The success of this investment relies on effective partnerships among...

This paper provides recommendations to foster integrity and transparency in decision making in the State of Mexico, by regulating access and promoting stakeholder engagement; and to enhance transparency and integrity in the funding of political...

Trust between citizens and their governments is crucial for the legitimacy and functioning of democracies. This paper discusses the main determinants of people’s trust in public institutions and their measurement, in times of crisis as well as for a...

The Sustainable Development Goals (SDGs) pose challenges to public services in all countries regardless of their level of development. Their broad scope and interconnectedness, long-term commitment and contextualisation at both local and regional...

The active participation of citizens is the lifeblood of any functioning democracy. But what drives people’s willingness to participate in political life? A key driver is their self-perception of their ability to understand political processes and to...

The rapid pace of technological advance and associated potential for the use of data have not only changed the way people live but also the way people work. This digital disruption hits all sectors, including the public sector, and this working paper...

This working paper introduces the key concepts and features of anticipatory innovation governance– i.e. the structures and mechanisms to allow and promote anticipatory innovation alongside other types of innovation in the public sector. This paper...

Blockchain remains a hot topic for digital transformation and innovation. In the private sector, blockchain has demonstrated disruptive potential through proven use cases. However, despite strong interest and greater awareness, blockchain has had...

Rules as Code (RaC) is an exciting concept that rethinks one of the core functions of governments: rulemaking. It proposes that governments create an official version of rules (e.g. laws and regulations) in a machine-consumable form, which allows...

This Working Paper presents the process, methodology and results of the OECD 2019 Digital Government Index (DGI). It has three key objectives. First, the paper describes the design, the content and the methodology of the pilot OECD Survey on Digital...

Public service leaders – senior civil servants who lead and improve major government functions – are at the heart of government effectiveness. They translate political direction into the policies and programmes that keep citizens healthy, safe, and...

This paper provides a holistic policy approach to the challenge of disinformation by exploring a range of governance responses that rest on the open government principles of transparency, integrity, accountability and stakeholder participation. It...

This paper analyses two common uses of the responsiveness concept in the public management and political science literature: external political efficacy and satisfaction with health and education services. The decline of people sense of influence in...