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Government at a Glance 2023

image of Government at a Glance 2023

The 2023 edition of Government at a Glance provides a comprehensive overview of public governance and public administration practices in OECD Member and partner countries. It includes indicators on trust in public institutions and satisfaction with public services, as well as evidence on good governance practices in areas such as the policy cycle, budgeting, public procurement, infrastructure planning and delivery, regulatory governance, digital government and open government data. Finally, it provides information on what resources public institutions use and how they are managed, including public finances, public employment, and human resources management. Government at a Glance allows for cross-country comparisons and helps identify trends, best practices, and areas for improvement in the public sector.

English Also available in: French

Satisfaction with public services

Public services delivered by hospitals, schools, courts, or government administrations affect the lives of many and serve as points where people directly interact with public institutions and governments. Satisfaction is widely used to measure the performance of public services from a citizens’ perspective. Although public satisfaction may reflect many different aspects of services – such as access, affordability, courtesy and timeliness – it can provide a general, aggregate measure of service performance across countries (Baredes, 2022). Satisfaction with public services also influences trust in government and other public institutions such as the civil service (OECD, 2022).

English Also available in: French

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