Government at a Glance 2021

image of Government at a Glance 2021

The 2021 edition includes input indicators on public finance and employment; process indicators include data on institutions, budgeting practices, human resources management, regulatory governance, public procurement, governance of infrastructure, public sector integrity, open government and digital government. Outcome indicators cover core government results (e.g. trust, political efficacy, inequality reduction) and indicators on access, responsiveness, quality and satisfaction for the education, health and justice sectors. Governance indicators are useful for monitoring and benchmarking governments’ progress in their public sector reforms.

English Also available in: French

Satisfaction with services

Public services such as health care, education and justice were greatly affected by the COVID-19 pandemic. The way schools, courts and hospitals operate – the frontline institutions where people have a direct experience of public services – changed dramatically in most countries due to lockdown restrictions. Teachers, physicians and judges switched to working remotely overnight while health care systems worldwide were put under stress due to the extent of the health crisis.

English Also available in: French


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