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Digital Government in Peru

Working Closely with Citizens

image of Digital Government in Peru

This digital government study explores the state of the digitalisation of the public sector in Peru. It addresses recent efforts to build an institutional and legal framework to support the digital transformation of the public sector. It also discusses the design and delivery of, and access to, public services, and the role that digital technologies can play in improving them. Finally, this report assesses the state of data governance and open data in Peru’s public sector.

English

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Digital Service Transformation in Peru

Considering the current state of emerging technologies, this chapter looks at the opportunities offered by the digital revolution to transform government services to drive trust in government. Based on comparative data from Latinobarómetro, the chapter analyses the user experience of Peruvian administrative procedures and identifies areas of opportunity. Furthermore, the chapter highlights the regulatory landscape of digital service delivery in Peru as one of the enabling components of the digital transformation of public services. Finally, the chapter reviews the tools and capabilities needed to transform the Peruvian public sector anchored on OECD best practices and approaches.

English

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