Documents de travail de l'OCDE sur l'économie numérique
Les technologies de l'information et de la communication sont largement diffusées et utilisées, ce qui renforce leur incidence économique et sociale. L'OCDE conduit des activités pour aider à mieux comprendre la façon dont les TIC contribuent à une croissance économique et un bien-être social durables, ainsi que leur rôle dans l'évolution vers des sociétés fondées sur la connaissance.
- ISSN : 20716826 (en ligne)
- https://doi.org/10.1787/20716826
Empowering and Protecting Consumers in the Internet Economy
This report is part of a series of papers in the follow-up work to the 2008 Seoul Ministerial Declaration for the Future of the Internet Economy. It shows that over the past five years, despite the financial crisis, business-to-consumer e-commerce has grown steadily across the OECD and beyond, spurred by increased Internet and broadband penetration, competition and innovation, which have in turn led to consumer access to a wider range of products at lower prices. The spread of mobile devices, easy-to-use payment mechanisms, as well as participative web tools such as price and product comparisons and consumer ratings and reviews has further provided consumers with a more convenient e-commerce experience. Trust in e-commerce, however, remains challenged by a number of problems requiring further attention. These include complex information disclosures, legislative gaps, fraudulent and misleading practices and privacy threats as well as inadequate redress mechanisms.
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