Strategies to Improve Rural Service Delivery

image of Strategies to Improve Rural Service Delivery

The service sector, in aggregate, now dominates total employment and value-added in OECD countries, accounting for more than 70% of these two measures, and continues to increase in importance. While services may play a slightly smaller role in rural regions than in urban areas, they are the dominant component of the rural economy. It is clear that a vibrant service sector is both vital for a prosperous local economy and crucial for meeting the needs of rural citizens. 

This book provides an overview of the underlying problems in delivering services to rural regions.  It contains a conceptual structure for thinking about rural service delivery problems and a strategy for thinking about the role of government in service delivery, as well as a discussion of the role that innovation and public management tools like co-design and co-delivery can play in designing better service delivery approaches.  Also included are examples of different, successful policy strategies drawn from OECD countries.


Also available

The New Rural Paradigm: Policies and Governance (2006)

OECD Rural Policy Reviews: Germany (2007)

OECD Rural Policy Reviews: Mexico (2007)

OECD Rural Policy Reviews: Finland (2008)

OECD Rural Policy Reviews: The Netherlands (2008)

OECD Rural Policy Reviews: China (2009)

OECD Rural Policy Reviews: Italy (2009)

OECD Rural Policy Reviews: Spain (2009)  

OECD Rural Policy Reviews: Québec, Canada (forthcoming)




Governance and Public Service Delivery in Rural Areas

While many services can be provided without any government involvement, there are many others that require some form of government involvement. In this chapter we discuss ways that government can identify specific types of service to be involved with. The chapter provides an overview of the ways to think about the service mix in rural regions in the form of key questions and incorporates policy approaches on the ground where applicable. The questions include:

• What services should be provided?

• Who should provide the service?

• What mechanism should be employed for service delivery?

• How the service delivery mechanism should be funded?

• Who is eligible to receive services?

• Who makes the decisions on these issues: governments or citizens? Or governments and citizens?


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