Strategies to Improve Rural Service Delivery

image of Strategies to Improve Rural Service Delivery

The service sector, in aggregate, now dominates total employment and value-added in OECD countries, accounting for more than 70% of these two measures, and continues to increase in importance. While services may play a slightly smaller role in rural regions than in urban areas, they are the dominant component of the rural economy. It is clear that a vibrant service sector is both vital for a prosperous local economy and crucial for meeting the needs of rural citizens. 

This book provides an overview of the underlying problems in delivering services to rural regions.  It contains a conceptual structure for thinking about rural service delivery problems and a strategy for thinking about the role of government in service delivery, as well as a discussion of the role that innovation and public management tools like co-design and co-delivery can play in designing better service delivery approaches.  Also included are examples of different, successful policy strategies drawn from OECD countries.


Also available

The New Rural Paradigm: Policies and Governance (2006)

OECD Rural Policy Reviews: Germany (2007)

OECD Rural Policy Reviews: Mexico (2007)

OECD Rural Policy Reviews: Finland (2008)

OECD Rural Policy Reviews: The Netherlands (2008)

OECD Rural Policy Reviews: China (2009)

OECD Rural Policy Reviews: Italy (2009)

OECD Rural Policy Reviews: Spain (2009)  

OECD Rural Policy Reviews: Québec, Canada (forthcoming)



Designing Services for Rural Communities

the Role of Innovation and Co-design and Co-delivery in Improving Outcomes

Government and citizens should make the decisions about public services. And, one way of dealing with the policy questions identified in the preceding chapter is more user participation through co-production schemes. Moreover, codesign and co-delivery can also answer questions about which services are to be provided and how they are to be provided. This chapter provides an overview of the role innovation and public management tools such as co-design and co-delivery can play in improving service delivery in rural regions. In addition, to co-production, it explores the benefits of incorporating long-term planning (futures thinking) and rebalancing the rural-urban relationships in designing services (vis-à-vis place based approach to policy design). This chapter is a result of a joint OECD-Commission for Rural Communities workshop held in London, in June 2009.


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