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Working Smarter in Tax Debt Management

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Many revenue bodies have been developing strategies and approaches to improve the tax collection and recovery processes, so that they are more effective and cost less. Very promising and proven new practices have emerged, which can deliver spectacular improvements in performance in tax collection and recovery. This report provides a comprehensive overview of the best practices in tax debt management, with a particular emphasis on how to better differentiate debtors when deciding how to best secure payment and what can be done to ensure that payment issues are considered earlier in the compliance and collection process.

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Organisational aspects of tax debt management

Advanced analytics and technology allows revenue bodies to focus on the debtor and less on their internal processes and functions. These new strategies have implications for revenue bodies’ organisation and for that reason revenue bodies are structuring their organisation towards an end-to-end organisation. This chapter provides revenue bodies with some guidance on how to organise a modern analytics based debt organisation to improve compliance and revenue bodies’ performance. This chapter touches upon the following organisational aspects of debt management: integrated compliance or tax compliance by design, centralisation, computerisation, outsourcing, focusing on performance and continuous improvement with the application of the “lean” philosophy to debt collection.

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