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Tax Administration 2015

Comparative Information on OECD and Other Advanced and Emerging Economies

image of Tax Administration 2015

Tax Administration 2015, produced under the auspices of the Forum on Tax Administration, is a unique and comprehensive survey of tax administration systems, practices and performance across 56 advanced and emerging economies (including all OECD, EU, and G20 members). Its starting point is the premise that revenue bodies can be better informed and work more effectively together given a broad understanding of the administrative context in which each operates. However, its information content is also likely to be of interest to many external parties (e.g. academics, external audit agencies, regional tax bodies, and international bodies providing technical assistance).

The series identifies some of the fundamental elements of national tax system administration and uses data, analyses and country examples to identify key trends, comparative levels of performance, recent and planned developments, and good practices.

This edition updates performance-related and descriptive material contained in prior editions with new data up to end-fiscal year 2013, and supplements this information on some new topics (e.g. aspects of compliance management and strategic priorities for increased use of on-line services). It also includes coverage of four additional countries (i.e. Costa Rica, Croatia, Morocco, and Thailand).

English

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Human resource management and tax administration

This chapter outlines aspects of revenue bodies’ approaches to human resources management (HRM), including overall strategy, recruitment and appointment and related autonomy, measuring staff engagement, staff development, and performance management and remuneration. It provides examples of specific approaches and initiatives being deployed by revenue bodies to improve overall organisational performance and staff well-being. It concludes with a section on selected staff metrics (e.g. age profiles and qualifications).

English

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