Measures of Tax Compliance Outcomes
A Practical Guide
This study provides practical guidance to revenue bodies wishing to enhance and enrich their existing measures with timely measures of compliance outcomes. The study shares experiences of what has worked for revenue bodies, what challenges have been faced and how they might be overcome.
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Implementing measures of outcomes and effectiveness
This chapter provides practical advice for revenue bodies seeking to develop and implement outcome measures. It reiterates the importance of the principle of integrating performance measures into the revenue body’s processes. It also emphasises the importance of communicating why changes are happening.
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