Increasing Taxpayers' Use of Self-service Channels
Building on prior work that resulted in the practical guide Managing Service Demand, this report explores the strategies revenue bodies can use to improve take-up of self-service channels in the context of a proposed future service experience for individuals, businesses and tax intermediaries.
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Foreword
Revenue bodies around the world continue to seek opportunities to reduce the costs of tax administration as part of the broader effort to improve the efficiency of the public sector. Revenue bodies aim to do this while maintaining, or improving, high standards of service delivery to the community.
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