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Nordic eHealth benchmarking

From piloting towards established practice

image of Nordic eHealth benchmarking

This report proposes a long-term management of earlier NeRN work to be utilized also in the European and OECD context, and indicators on patients and citizens' use and experiences of eHealth services. An update to prior eHealth policy analysis shows an increase on governance and stakeholder involvement in all countries. The existing NeRN indicators form a good basis for continued monitoring. Common eHealth indicators from citizens’ point of view are needed. Current Nordic citizen surveys offer a good basis for this. Decisions on governance of eHealth benchmarking work and of collaboration between several different reporting organisations are required for long-term maagement on eHealth benchmarking. With very similar eHealth policy goals, the EU, WHO, and OECD should join forces in defining common indicators to be collected nationally and reported internationally (e.g. by Eurostat).

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Common indicators for eHealth services: Patients' and citizens' points of view

This chapter depicts results of the second task set to the NeRN network that included: 1) eHealth indicators to measure patients’ and citizens’ points of view in the Nordic countries, 2) comparison of the results of existing measurements and a suggestion of common indicators for future measurements of patients’ and citizens’ points of view regarding eHealth use and expectations.

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