Patient-reported measures have become essential tools to improve healthcare quality and ensure people‑centred care. Patient-reported outcome measures (PROMs) are often used as an indicator of the quality of care, including acute care such as hip and knee replacement surgery. They are used to monitor and promote delivery of patient-centred care as they provide information about patients’ perception of the quality of healthcare, such as whether the care they received met their individual goals and needs. Given the increasing importance of measuring PROMs to assess the quality of care in recent years, the number of people responding to PROMs requests in relation to hip and knee replacement surgery has increased across countries, even during the COVID‑19 pandemic when the volume of surgeries declined (OECD, forthcoming[1]).