The Internet Economy on the Rise

Progress since the Seoul Declaration

image of The Internet Economy on the Rise

This publication reviews progress made since the 2008 OECD Seoul Declaration for the Future of the Internet Economy and identifies areas for future work. Seven themes are addressed in the work as follows:

  1. High-speed infrastructure
  2. Digital content and green ICTs
  3. The development of smarter applications
  4. Cybersecurity and privacy
  5. Consumer empowerment and protection
  6. An open Internet economy
  7. Global participation for development.

Overall, the review shows that the Internet economy has now reached a point where it has become a new source of growth, with the potential to boost the whole economy, to foster innovation, competitiveness and user participation, and to contribute effectively to the prosperity of society as a whole.



Empowering and protecting consumers

This chapter provides an overview of developments since the Seoul Declaration in business-to-consumer (B2C) e-commerce – at both domestic and international levels – and identifies some remaining obstacles to its expansion. It focuses on a selected number of issues that raise important ongoing and emerging consumer concerns that require attention. These include complex legal landscapes; inadequate information disclosure; fraudulent and misleading commerce practices; geographical restrictions; privacy concerns; and inadequate dispute resolution and redress.


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