OECD Digital Economy Outlook 2020

image of OECD Digital Economy Outlook 2020

The OECD Digital Economy Outlook 2020 examines trends and analyses emerging opportunities and challenges in the digital economy. It highlights how OECD countries and partner economies are taking advantage of information and communication technologies (ICTs) and the Internet to meet their public policy objectives. Through comparative evidence, it informs policy makers of regulatory practices and policy options to help maximise the potential of the digital economy as a driver for innovation and inclusive growth.

This third edition of the OECD Digital Economy Outlook provides a holistic overview of converging trends, policy developments and data on both the supply and demand sides of the digital economy. It illustrates how the digital transformation is affecting economies and societies. Finally, it provides a special focus on how the COVID-19 pandemic is amplifying opportunities and challenges from the digital transformation.

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Consumer policy in the digital transformation

This chapter outlines some of the key technological trends and developments affecting consumer policy in the digital transformation. It provides an overview of consumer benefits and risks associated with new technologies, including the Internet of Things and artificial intelligence. It discusses how these new technologies can, or could, be employed to enhance consumer protection and product safety. It also examines how consumer biases impact consumer behaviour online. It highlights policy makers’ growing recognition of the need to consider behavioural insights in designing more effective consumer policies. It reflects on how policies can enhance consumer trust and thereby maximise the development and adoption of new technologies.


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