OECD Communications Outlook 2003

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The OECD Communications Outlook 2003 contains the most recent comparable data on the communications sector and on policy frameworks in OECD countries. It analyses major changes and trends in the communications sector and highlights the impact of four years of competition on the many OECD countries that fully opened their markets to competition in 1998. A broad array of indicators permits tracking communications network development and comparing performance on revenue, investment, employment, and service prices throughout the OECD area.

English Also available in: French

Quality of Service

The waiting time for a new telecommunication connection is negligible in most OECD countries. In many countries these data are no longer available as most users can receive a fixed telephone connection on request, within one or two days, where there are lines in place. This chapter examines the quality of service provided by the telecommunications industry. These services include connection time, availability of payphones, network maintenance, directory assistance, and answer seizure ratios.

English Also available in: French

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