Most organisations use digital tools, but often not to their full potential. A number of major transformations – often collectively referred to as the “next production revolution” – are anticipated over the coming decade. The technological drivers of this revolution include the development of digital infrastructure and applications, such as high-speed broadband, Big data, cloud computing, 3D printing and the Internet of Things (IoT). Such technologies are increasingly affordable for smaller businesses. However, for technology diffusion to lead to productivity gains, firms must integrate the technology into their business processes and make complementary investments in skills and business models.