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Measuring Knowledge Management in the Business Sector

First Steps

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Knowledge management involves any activity related to the capture, use and sharing of knowledge by an organisation. Evidence shows that these practices are being used more and more frequently and that their impact on innovation and other aspects of corporate performance is far from negligible. Today, there is a recognition of the need to understand and to measure the activity of knowledge management so that organisations can be more efficient and governments can develop policies to promote these benefits. This book offers a synthetic view of the results of the first systematic international survey on knowledge management carried out by national statistical offices in Canada, Denmark, France and Germany.

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The Management of Knowledge in German Industry

Centre for Educational Research and Innovation

This article summarises an empirical study on knowledge management (KM) in German industry building upon the answers of 497 enterprises out of seven sectors – including service sector – to a broad KM questionnaire. It followed the general pattern of the OECD core questionnaire, and included an additional analysis of innovation management aspects. The analysis shows that KM in Germany meanwhile is a broad, horizontal task that has diffused widely and cannot any longer be confined to ICT-related tools. Although KM practices are spread widely, KM is still a rather uncoordinated, spontaneous endeavour rather than a systematically organised and strategically ...

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