Measuring Knowledge Management in the Business Sector

First Steps

image of Measuring Knowledge Management in the Business Sector

Knowledge management involves any activity related to the capture, use and sharing of knowledge by an organisation. Evidence shows that these practices are being used more and more frequently and that their impact on innovation and other aspects of corporate performance is far from negligible. Today, there is a recognition of the need to understand and to measure the activity of knowledge management so that organisations can be more efficient and governments can develop policies to promote these benefits. This book offers a synthetic view of the results of the first systematic international survey on knowledge management carried out by national statistical offices in Canada, Denmark, France and Germany.

English Also available in: French

Managing Knowledge in Practice

Centre for Educational Research and Innovation

This chapter draws on case studies and real-world examples to illustrate knowledge management in practice. We relate current knowledge management (KM) practice to the wider context of existing knowledge processes in organisations. We note that the processes of knowledge creation, sharing and application have been central to organisational activity for centuries, and that there are differences in perceptions of knowledge management between different cultural traditions. Key issues addressed include the social nature of knowledge processes, start-up strategies for KM initiatives, the role of technology, knowledge capture and sharing, intellectual capital measurement, and cross-boundary processes. Some lessons are drawn from organisations’ experiences to date. ...


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