Measuring Knowledge Management in the Business Sector

First Steps

image of Measuring Knowledge Management in the Business Sector

Knowledge management involves any activity related to the capture, use and sharing of knowledge by an organisation. Evidence shows that these practices are being used more and more frequently and that their impact on innovation and other aspects of corporate performance is far from negligible. Today, there is a recognition of the need to understand and to measure the activity of knowledge management so that organisations can be more efficient and governments can develop policies to promote these benefits. This book offers a synthetic view of the results of the first systematic international survey on knowledge management carried out by national statistical offices in Canada, Denmark, France and Germany.

English Also available in: French

Are we Managing our Knowledge? The Canadian Experience

Centre for Educational Research and Innovation

This chapter introduces the findings from the Canadian pilot Survey on Knowledge Management Practices that was conducted in the fall of 2001 as part of the international initiative headed by the Organisation for Economic Co-operation and Development. While presenting detailed results from the questions on the survey, the chapter also highlights some interesting findings that suggest that the majority of firms were managing some aspect of their knowledge. Findings imply firms are employing knowledge management practices strategically to improve their competitive performance. Knowledge sharing, creation, generation and maintenance are perceived as important to a firm's productivity. Firms also found that knowledge management practices effectively improved worker skills and knowledge and suggested that more knowledge management practices would be employed due to loss of key personnel.


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