Measuring Knowledge Management in the Business Sector
First Steps
Knowledge management involves any activity related to the capture, use and sharing of knowledge by an organisation. Evidence shows that these practices are being used more and more frequently and that their impact on innovation and other aspects of corporate performance is far from negligible. Today, there is a recognition of the need to understand and to measure the activity of knowledge management so that organisations can be more efficient and governments can develop policies to promote these benefits. This book offers a synthetic view of the results of the first systematic international survey on knowledge management carried out by national statistical offices in Canada, Denmark, France and Germany.
Also available in: French
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A Word to the Wise –Advice for Conducting the OECD Survey
Centre for Educational Research and Innovation
This chapter provides some “best practices” insights for those considering conducting the OECD core Survey of Knowledge Management. That this background is seen as necessary by those involved in the development of the survey is testimony to the fact that measuring KM is not a straightforward undertaking. Our understanding of the ways in which KM practices are perceived and applied is still very rudimentary. Rather than providing a manual that specifies the exact processes required to conduct, analyse and report the survey, we hope to gently advise the prospective KM survey manager and, perhaps, to enlist him or her in contributing to our collective understanding of what we are all attempting to measure.
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