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Innovation and Knowledge-Intensive Service Activities

image of Innovation and Knowledge-Intensive Service Activities

From research and development to legal and marketing services, a wide range of knowledge-intensive service activities (KISAs) enables firms and public sector organisations to better innovate. This publication examines the contribution of knowledge-intensive services to the acquisition and growth of innovation capabilities in firms and public sector organisations. It focuses on KISAs in four industy sectors: software, health care, tourism and leisure, and resource-based industries such as mining technology services, aquaculture and forestry. The analysis derives from a series of surveys and case studies undertaken in nine OECD countries: Australia, Denmark, Finland, Ireland, Japan, Korea, New Zealand, Norway and Spain.

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The Role of KISA in the Tourism and Leisure Industries

Tourism and manufactured leisure are very different sectors, but their common features mean that it is useful to group them together in a study of knowledge-intensive service activities in innovation. Both industries have emerged as a consequence of increased affluence, education and leisure time.

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English

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