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Innovation and Knowledge-Intensive Service Activities

image of Innovation and Knowledge-Intensive Service Activities

From research and development to legal and marketing services, a wide range of knowledge-intensive service activities (KISAs) enables firms and public sector organisations to better innovate. This publication examines the contribution of knowledge-intensive services to the acquisition and growth of innovation capabilities in firms and public sector organisations. It focuses on KISAs in four industy sectors: software, health care, tourism and leisure, and resource-based industries such as mining technology services, aquaculture and forestry. The analysis derives from a series of surveys and case studies undertaken in nine OECD countries: Australia, Denmark, Finland, Ireland, Japan, Korea, New Zealand, Norway and Spain.

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The Role of KISA in Health Care

This section of the report is based on the case studies conducted in Denmark, Finland, Japan, Norway and Spain, each dealing with a different aspect of health care. All case studies seek to identify carriers of and barriers to systemic innovation in health care and explore the role of knowledge-intensive service activities (KISA) in enhancing systemic innovation.

English

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