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Innovation and Knowledge-Intensive Service Activities

image of Innovation and Knowledge-Intensive Service Activities

From research and development to legal and marketing services, a wide range of knowledge-intensive service activities (KISAs) enables firms and public sector organisations to better innovate. This publication examines the contribution of knowledge-intensive services to the acquisition and growth of innovation capabilities in firms and public sector organisations. It focuses on KISAs in four industy sectors: software, health care, tourism and leisure, and resource-based industries such as mining technology services, aquaculture and forestry. The analysis derives from a series of surveys and case studies undertaken in nine OECD countries: Australia, Denmark, Finland, Ireland, Japan, Korea, New Zealand, Norway and Spain.

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Synthesis and Main Findings

The KISA project forms part of the OECD’s ongoing analysis of national innovation systems. In contrast to most of the work in the area, the KISA project: a) has a micro-level focus on firm or organisation level activities; b) recognises the importance of service activities to innovation; and c) examines the dynamic growth of innovation capacity within organisations.

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