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Innovation and Knowledge-Intensive Service Activities

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From research and development to legal and marketing services, a wide range of knowledge-intensive service activities (KISAs) enables firms and public sector organisations to better innovate. This publication examines the contribution of knowledge-intensive services to the acquisition and growth of innovation capabilities in firms and public sector organisations. It focuses on KISAs in four industy sectors: software, health care, tourism and leisure, and resource-based industries such as mining technology services, aquaculture and forestry. The analysis derives from a series of surveys and case studies undertaken in nine OECD countries: Australia, Denmark, Finland, Ireland, Japan, Korea, New Zealand, Norway and Spain.

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Executive Summary

The study of knowledge-intensive service activities (KISA) is a case study in innovation that forms part of the OECD’s continuing work on national innovation systems. The project examines the value of KISA in facilitating the growth of innovation capacity within recipient organisations by focusing not on service sector industries per se, but on the role of knowledge-intensive services as carriers and sources of knowledge that influence the performance of individual organisations, value chains and clusters across industries.

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