Broadband Policies for Latin America and the Caribbean

A Digital Economy Toolkit

image of Broadband Policies for Latin America and the Caribbean

This joint initiative by the Inter-American Development Bank (IDB) and the OECD seeks to encourage the expansion of broadband networks and services in the region, supporting a coherent and cross-sectorial approach, to maximise their benefits for economic and social development. Drawing on a wealth of experience from LAC and OECD countries, the Toolkit outlines the main policy objectives in this area and provides guidance for their measurement, an overview of developments in the region, and a compilation of good practices in several areas related to broadband policy making. 

This comprehensive volume encompasses a wealth of areas including digital strategies, regulatory frameworks, spectrum management, competition and infrastructure bottlenecks, broadband access, affordability, sector taxation, inclusion, convergence, regional integration, education, skills, business uptake, entrepreneurship, local content, e-health, digital government, consumer policy, and digital security and privacy.


English Spanish


Consumer protection and e-commerce

This chapter covers aspects of consumer policy related to communication services and e-commerce. It addresses how consumer protection measures can inform and empower consumers, stimulating the market to innovate, improve quality and compete in pricing. This chapter presents an over-arching set of policy principles for ensuring that consumer interests are adequately protected. It also explores the importance of promoting e-commerce as a tool to broaden the scope of products, increase competition in the marketplace and allow consumers to compare price more easily. Finally, it presents best practices on consumer policy from the region and suggests areas that policy makers might consider going forward.

English Spanish


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