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Building, Measuring and Improving Public Confidence in the Nuclear Regulator

Workshop Proceedings: Ottawa, Canada, 18-20 May 2004

image of Building, Measuring and Improving Public Confidence in the Nuclear Regulator

An important factor for public confidence in the nuclear regulator is the general public trust of the government and its representatives, which is clearly not the same in all countries. These workshop proceedings identify a number of common principles for the communication of nuclear regulatory decisions that can be recommended to all regulators. They have been cited in particular for their ability to help build, measure and/or improve overall public confidence in the nuclear regulator. 

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How Do Regulators Measure Public Confidence?

Nuclear Energy Agency

How do regulators measure public confidence?

• There are some important elements of confidence: visibility, satisfaction, credibility and reputation. The latter can consist of trust, positive image and knowledge of the role the organisation plays. A good reputation is hard to achieve but easy to lose.

• There is a need to define what public confidence is and what to measure. The difficulty is that confidence is a matter of perception of the public, so what we try to measure is the perception.

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