What should I do if my customer fails to pay?

First, you will need to identify the reason for non-payment. It may be as innocuous as a misplaced invoice or bureaucratic delays in accessing foreign exchange. It is therefore important to make a first contact by telephone, email or post with your customer concerning the failure to pay. The best approach to take at this point is politely to assume that your customer has forgotten the payment, which may happen. Do as much as you can yourself to obtain payment, as external methods of collection will cost you money. If the customer refuses to pay because he or she is dissatisfied with the service, you will need to address his or her complaints. You may have to find out whether the dissatisfaction is caused by insufficiency in the provision of the service or whether the customer is simply using it as an excuse not to pay.

Sustainable Development Goals:

Industry, Innovation and Infrastructure

Peace, Justice and Strong Institutions