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Export Quality Management

A Guide for Small and Medium-Sized Exporters - Second Edition

image of Export Quality Management

This publication seeks to provide small- and medium-sized exporters in developing countries and transition economies with a comprehensive understanding of crucial quality-related issues linked to the quality infrastructure. Structured in a question and answer format, the book answers 95 frequently asked questions by exporters about quality, technical requirements (standards, technical regulations, sanitary and phytosanitary measures), management systems, conformity assessment (testing, inspection, certification), metrology, accreditation, and the WTO Agreements on Technical Barriers to Trade and the Application of Sanitary and Phytosanitary Measures.

English Spanish, French

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Will a quality product or service cost more and what are the benefits of manufacturing quality products or providing quality service?

Paradoxically, the answer to the first part of the above question is both ‘yes’ and ‘no’. How can that be possible? It depends on what aspect of quality we are talking about.

English French, Spanish

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