Export Quality Management

A Guide for Small and Medium-Sized Exporters - Second Edition

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This publication seeks to provide small- and medium-sized exporters in developing countries and transition economies with a comprehensive understanding of crucial quality-related issues linked to the quality infrastructure. Structured in a question and answer format, the book answers 95 frequently asked questions by exporters about quality, technical requirements (standards, technical regulations, sanitary and phytosanitary measures), management systems, conformity assessment (testing, inspection, certification), metrology, accreditation, and the WTO Agreements on Technical Barriers to Trade and the Application of Sanitary and Phytosanitary Measures.

English Spanish, French


How do quality control system activities relate to quality management? Should I start with a quality control system before setting up a quality management system?

Quality control system (QCS) activities focus on all functions that need to be performed to produce a conforming product. These include providing an adequate infrastructure and work environment, setting up specifications for raw matenals and finished product, developing work instructions for employees, procuring raw materials and components of the right quality, controlling the production processes, proper handling and storage of materials and products, carrying out stage and final inspection of the product, timely maintenance of the process hardware and testing equipment.

English French, Spanish

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