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OECD Tourism Papers

This series is designed to make available to a wider readership selected studies drawing on the work of the OECD Tourism Committee (www.oecd.org/cfe/tourism). OECD Tourism papers address issues such as trends and policies, innovation, sustainability, skills and statistics. The series complements OECD tourism publications, and aims to share knowledge, stimulate discussion and analysis on specific topics and obtain feedback from wider interested audiences on specific topics.

English Also available in: French

Preparing the tourism workforce for the digital future

Embracing digitalisation throughout the tourism ecosystem will help to drive the ability of business to build resilience in a post-COVID-19 era. This will include exploiting the opportunities digitalisation opens up for marketing, product and destination development, as well as investing in human capital and skills to retain and develop a skilled workforce. To support the digital transformation of the sector, this report examines: i) the role of digital technology in tourism and its impact on work organisation; ii) how digitalisation affects the demand for skills in the sector; and iii) the role of government in creating the conditions to support the digital transformation of tourism business models, and preparing the tourism workforce for change. Acknowledging that national policies will need to be responsive to needs across a diverse sector, with varying levels of digital maturity amongst enterprises (and people), the report presents a selection of policy considerations to prepare the tourism workforce for the digital future.

English

Keywords: workforce, digital future, tourism, digital skills
JEL: J24: Labor and Demographic Economics / Demand and Supply of Labor / Human Capital; Skills; Occupational Choice; Labor Productivity; Z38: Other Special Topics / Tourism Economics / Tourism: Policy; L83: Industrial Organization / Industry Studies: Services / Sports; Gambling; Restaurants; Recreation; Tourism
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