Understanding the Drivers of Trust in Government Institutions in Korea

image of Understanding the Drivers of Trust in Government Institutions in Korea

The erosion of public trust challenges government’s capacity to implement policies and carry out reforms. While Korea has achieved and maintained rapid economic growth and development, and performs comparatively well in several existing measures of the quality of public administration, trust in government institutions is relatively low. This pioneering case study presents a measurement and policy framework of the drivers of institutional trust and explores some policy avenues Korea could take to restore trust in public institutions.



Trust matters for governance

This chapter explores the theoretical and practical relevance of trust in government institutions by providing a critical review of literature and presenting the framework and methodology constituting the basis of this report. It introduces the concepts of competence and values as the main drivers of institutional trust according to the public management literature. The measurement approach presented in this chapter allows disentangling the dimensionality of trust and generating meaningful evidence that could inform and guide policy action.


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