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Understanding the Drivers of Trust in Government Institutions in Korea

image of Understanding the Drivers of Trust in Government Institutions in Korea

The erosion of public trust challenges government’s capacity to implement policies and carry out reforms. While Korea has achieved and maintained rapid economic growth and development, and performs comparatively well in several existing measures of the quality of public administration, trust in government institutions is relatively low. This pioneering case study presents a measurement and policy framework of the drivers of institutional trust and explores some policy avenues Korea could take to restore trust in public institutions.

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Government communication and trust

This chapter explores the relationship between different communication models and trust in government institutions in Korea.* Based on results from the OECD-KDI survey it argues that for achieving higher institutional trust levels the following features in government communication are essential: democratic governance values; commitment by government leaders to build a horizontal relationship with its citizens; using the right channels; clear ground rules; resource capacity; and principles of transparency and fairness.* This chapter was drafted by Taejun (David) Lee and Soonhee Kim from the KDI School of Public Policy and Management.

English

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