Understanding the Drivers of Trust in Government Institutions in Korea

image of Understanding the Drivers of Trust in Government Institutions in Korea

The erosion of public trust challenges government’s capacity to implement policies and carry out reforms. While Korea has achieved and maintained rapid economic growth and development, and performs comparatively well in several existing measures of the quality of public administration, trust in government institutions is relatively low. This pioneering case study presents a measurement and policy framework of the drivers of institutional trust and explores some policy avenues Korea could take to restore trust in public institutions.



Drivers of trust in government in Korea: Competence

Previous chapters presented the measurement and policy framework of this report and provided an overview of the levels of trust in government institutions and their evolution over time in Korea. This chapter deepens the discussion on a key dimension of the OECD Trust Framework: competence, or the ability of government to deliver to citizens the public services they need, at the quality level they expect. The chapter builds on the results of the OECD-KDI Trust Survey, complemented by a review of other relevant sources, it presents opportunities for policy action in Korea that could contribute to improve levels of institutional trust.


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