Justice is an area of public policy that exemplifies the need for a strong trust relationship between public institutions and citizens. This chapter looks at how trustworthiness is grounded in an understanding of users’ legal needs and how to respond to them through a continuum of legal assistance and justice services. Integrating legal and justice services with other social services (e.g. health, employment), establishing simple gateways (“one-stop shops”) and providing targeted and timely legal assistance services to those facing the most severe problems will maximise social return on investment. Expanding ICT-enabled justice services and processes further helps meet specific needs (e.g. remote communities) and address new policy challenges (e.g. self-representation). Finally, developing transparency and outreach measures (e.g. legal empowerment) will support the development of legal capabilities and improve openness.