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The Path to Becoming a Data-Driven Public Sector

image of The Path to Becoming a Data-Driven Public Sector

Twenty-first century governments must keep pace with the expectations of their citizens and deliver on the promise of the digital age. Data-driven approaches are particularly effective for meeting those expectations and rethinking the way governments and citizens interact. This report highlights the important role data can play in creating conditions that improve public services, increase the effectiveness of public spending and inform ethical and privacy considerations. It presents a data-driven public sector framework that can help countries or organisations assess the elements needed for using data to make better-informed decisions across public sectors.

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The role of data in building trust

This chapter starts by explaining the determinants of trust to better identify the key areas that contribute to institutional trust building. It then explores the potential of using data to build trust, including adopting ethical approaches, protecting the privacy of data, securing transparency and mitigating risks. The chapter will then provide examples of countries that have successfully implemented good practices, and concludes with a list of data ethics guidelines that could help civil servants manage the use of data in an ethical way.

English

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