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The Changing Face of Strategic Crisis Management

image of The Changing Face of Strategic Crisis Management

Strategically managing crises is an essential responsibility of governments. Often critical  decisions need to be made swiftly under difficult and complex conditions, as crises’ impacts may spread beyond national borders and can trigger significant economic, social and environmental  knock-on effects.  Governments have a significant role to play in strengthening the resilience of their populations, communities and critical infrastructure networks. This report highlights the changing landscape of crises that governments are confronted with today. It discusses new approaches to deal with both traditional and new kinds of crises, and invites reflection on how best governments can adapt to change. Topics covered include capacity for early warning and “sense-making”, crisis communication and the role of social media, as well as strategic crisis management exercises. Finally, the review proposes practical policy guidance for strategic crisis management.

English

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The use of social media in crisis communication

This chapter highlights how social media can support the changing landscape of crisis communication. It identifies the challenges that arise from the use of social media and ways of dealing with these challenges. A framework for monitoring the development of social media practices amongst countries for crisis communication is proposed. This includes a three-step process that spans passive to dynamic use of social media. This chapter provides governments with a self-assessment tool that will enable them to monitor and track progress in the effective use of social media by emergency services or crisis managers.

English

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