Skills for a High Performing Civil Service

image of Skills for a High Performing Civil Service

Civil servants make an important contribution to national growth and prosperity. Today, however, digitalisation and more demanding, pluralistic and networked societies are challenging the public sector to work in new ways. This report looks at the capacity and capabilities of civil servants of OECD countries. It explores the skills required to make better policies and regulations, to work effectively with citizens and service users, to commission cost-effective service delivery, and to collaborate with stakeholders in networked settings. The report also suggests approaches for addressing skills gaps through recruitment, development and workforce management.


Core skills for public sector innovation

To meet today’s public policy challenges – continued fiscal pressures, rising public expectations, more complex public policy issues – there is a crucial need to increase the level of innovation in the public sector. There is a fundamental need to increase the level of innovation within the public sector of OECD countries and EU states if they are to meet the challenges of the 21st century, a need which has only been increased by the fiscal pressures placed on many states by the 2008-9 crisis.


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