Public Value in Public Service Transformation

Working with Change

image of Public Value in Public Service Transformation

Building on the previous report, this report examines how governments can move from a tactical to a holistic approach to system change. Drawing on diverse case studies from across the world at both national and local levels, the report illustrates how a strategic approach to system change implies three key elements: envisioning and acting on the future, putting public value at the core of the change process, and systematically engaging citizens in decision-making.



The aim of this report has been to illustrate how public value is changing and how government is involved in value-led transformation. It furthers the current conversation on systemic transformation in the public sector. This work has tried to explore the nexus between futures, public value and civic engagement while avoiding the details of the complex world of governance and the countless public governance models.


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