Public Communication Scan of the United Kingdom
Using Public Communication to Strengthen Democracy and Public Trust
This Public Communication Scan of the United Kingdom, the first such scan of an OECD Member country, brings new insights to the OECD’s work on understanding how public communication contributes to democratic governance. The scan analyses how the United Kingdom’s Government Communication Service (GCS) is building a more effective communication function amid changes to the information ecosystem and how it can help make policymaking more responsive to citizens' needs. The analysis and recommendations in this Scan highlight opportunities for the GCS and the UK Government to align ongoing communication reforms with actions to promote more inclusive and people-centred communication that contributes to greater engagement, improved public trust, and better policy outcomes.
Building trust in public communication to succeed in a complex information ecosystem
This chapter discusses the complex information ecosystem in which communicators operate. It proposes recommendations to strengthen the function as a trustworthy source of information against the spread of polarising and false content. The function must be trustworthy to be able to effectively support policy objectives and combat mis- and disinformation. The analysis stresses the risks posed by perceived politicisation and the disproportionate focus on managing a few politically influential media. It proposes measures to strengthen guidance on impartiality and introduce oversight mechanisms as safeguards. In a similar vein, it raises considerations for reinforcing ethical standards that can reassure the public about legitimate uses of new technologies and communication methods.The chapter also discusses the UK government's evolving range of responses to the proliferation of mis- and disinformation. It acknowledges the role of public communication as integral to multi-disciplinary interventions, both domestically and internationally. It highlights the growing focus on pre-emptive actions, such as in Russia's war of aggression in Ukraine, to highlight practices that can be strengthened in this dynamic field.
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