Promoting the Digital Transformation of African Portuguese-Speaking Countries and Timor-Leste

image of Promoting the Digital Transformation of African Portuguese-Speaking Countries and Timor-Leste

The public sectors of African Portuguese-speaking countries and Timor-Leste (PALOP-TL) have made significant progress in mobilising digital technologies to promote internal efficiency, simplify government procedures and improve the delivery of public services. Nevertheless, fully harnessing these technologies to improve growth, opportunities for income and employment, and public service delivery requires a more profound shift from efficiency-driven to citizen-driven approaches. This cross-country review of the digital transformation of the public sectors in Angola, Cabo Verde, Guinea-Bissau, Mozambique, Sao Tome and Principe and Timor-Leste reviews progress towards digital government and suggests strategies for enabling more effective, collaborative and sustainable digital government policies and approaches in PALOP-TL countries. These recommendations address three main areas: digital solutions for the delivery of core government functions, foundations for a digital government transformation, and digital services for citizens and businesses.

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Institutional foundations for a sound digital government ecosystem

This chapter identifies and analyses the progress of African Portuguese-Speaking Countries and Timor-Leste (PALOP-TL) countries in establishing the institutional foundations needed to support digital government. Using the OECD Council Recommendation on Digital Government Strategies as a frame of reference, and taking into account the constraints and opportunities of employing digital technologies to enable core government functions, this chapter begins by considering the nature and quality of the policy frameworks adopted for digital government, before reviewing the mechanisms for institutional leadership and co-ordination, policy levers, and the key enablers that could strengthen policy implementation. The last section is dedicated to the digital skills panorama in the public sector of PALOP-TL countries. The chapter makes several concluding observations and recommendations on next steps for PALOP-TL countries.

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