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Promoting the Digital Transformation of African Portuguese-Speaking Countries and Timor-Leste

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The public sectors of African Portuguese-speaking countries and Timor-Leste (PALOP-TL) have made significant progress in mobilising digital technologies to promote internal efficiency, simplify government procedures and improve the delivery of public services. Nevertheless, fully harnessing these technologies to improve growth, opportunities for income and employment, and public service delivery requires a more profound shift from efficiency-driven to citizen-driven approaches. This cross-country review of the digital transformation of the public sectors in Angola, Cabo Verde, Guinea-Bissau, Mozambique, Sao Tome and Principe and Timor-Leste reviews progress towards digital government and suggests strategies for enabling more effective, collaborative and sustainable digital government policies and approaches in PALOP-TL countries. These recommendations address three main areas: digital solutions for the delivery of core government functions, foundations for a digital government transformation, and digital services for citizens and businesses.

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Executive summary

Digital technologies can improve lives by boosting productivity and job creation, enhancing democratic governance and offering opportunities for more collaborative and participatory government. African Portuguese-Speaking Countries and Timor-Leste (PALOP-TL) governments, as elsewhere have made significant progress in recent years in using digital technologies to promote internal efficiency, simplify government procedures and improve public services. Nevertheless, in order to fully reap the benefits of technology and modernise their core administrative capabilities, such as collecting revenues, monitoring expenditure and managing the civil service, PALOP-TL countries must still make further progress in their digital government policies and practices. Specifically, PALOP-TL governments are encouraged to move beyond the digitisation of internal government processes to truly transform the public sector using citizen-driven approaches.

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