Promoting the Digital Transformation of African Portuguese-Speaking Countries and Timor-Leste

image of Promoting the Digital Transformation of African Portuguese-Speaking Countries and Timor-Leste

The public sectors of African Portuguese-speaking countries and Timor-Leste (PALOP-TL) have made significant progress in mobilising digital technologies to promote internal efficiency, simplify government procedures and improve the delivery of public services. Nevertheless, fully harnessing these technologies to improve growth, opportunities for income and employment, and public service delivery requires a more profound shift from efficiency-driven to citizen-driven approaches. This cross-country review of the digital transformation of the public sectors in Angola, Cabo Verde, Guinea-Bissau, Mozambique, Sao Tome and Principe and Timor-Leste reviews progress towards digital government and suggests strategies for enabling more effective, collaborative and sustainable digital government policies and approaches in PALOP-TL countries. These recommendations address three main areas: digital solutions for the delivery of core government functions, foundations for a digital government transformation, and digital services for citizens and businesses.

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Citizen-driven approaches for coherent and sustainable digital service delivery

This chapter analyses and discusses the digital service delivery landscape in the African Portuguese-Speaking Countries and Timor-Leste (PALOP-TL) region. It starts by analysing openness and engagement practices of citizens and businesses in the six countries. It then discusses digital identity as a key enabler of sustainable and coherent public service delivery. The third section focuses on the scope and possibilities of leapfrogging ahead in the digital service delivery paradigm through digital by design, multichannel and integrated approaches. The chapter concludes by exploring the potential of the PALOP-TL region for cross-border digital service delivery.

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