Promise and Problems of E-Democracy

Challenges of Online Citizen Engagement

image of Promise and Problems of E-Democracy

This book highlights policy lessons in using ICTs to provide information, opportunities for consultation and public participation in policy-making. It includes numerous examples of current practice from 12 OECD member countries (Australia, Canada, Czech Republic, Finland, Germany, Italy, Mexico, Netherlands, New Zealand, Slovak Republic, Sweden, UK) as well as the European Commission. It does not deal with online service delivery nor with ICT applications to elections (e.g. e-voting) although some of the issues discussed here, such as providing information online, may be relevant for both. Finally, the book suggests 10 guiding principles for successful online consultation and identifies five key challenges for online citizen engagement in policy-making.

English French, Croatian


Using Information and Communication Technologies to Enhance Citizen Engagement in the Policy Process

This report considers how, and to what extent, ICTs are being used to facilitate the provision of information and to support consultation and active participation of citizens to enable better policy-making. Numerous case studies from OECD member countries present specific government applications. These describe not only successes but also, importantly, the issues and constraints. Increasing engagement should, on the one hand, enable better policy but, on the other hand, it will increase the resources and time needed to construct policy. The report highlights 5 main challenges for e-engagement, those of: scale; building capacity and active citizenship; ensuring coherence; evaluating e-engagement; and ensuring commitment. Given the expanding knowledge base of e-engagement practice and the emergence of ...

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